Refund & Returns Policy

Every paperback is printed for the person who ordered it, and the ebook is yours the moment you pay. That keeps the rules short. They are the same rules as in the Terms of Service, set out here in one place.

1. Before your copy is printed

Payment is taken at checkout and your copy goes to print shortly afterwards. In the EU/EEA and UK, email stevan@the16laws.com before printing has started and we cancel the printed copy and refund its price in full, with what you paid for Skip the line or Delivery protection; after that, section 2 applies. Everywhere else, an order cannot be cancelled once it is paid: all sales are final (section 3).

2. Changed your mind: EU/EEA and UK

If you are a consumer in the EU/EEA or the UK, you may cancel your purchase of a printed copy within 14 days of the day you receive it, without giving a reason. Email stevan@the16laws.com within that window with your name and order details (the model form below is there if you want it; a plain email is just as valid). Then send the book within 14 days of your notice to ST Online Marketing, Orionstraat 61, 2615 AS Den Haag, the Netherlands, in the condition you received it. Return shipping is at your cost and the parcel is your responsibility until it reaches us, so use a tracked service and keep the receipt. If you return from outside the EU (from the UK, for instance), declare the parcel as returned goods on the customs form. Import charges caused by a missing or wrong declaration are deducted from your refund.

You may open the parcel and look through the book. A copy that comes back written in, marked or otherwise worn beyond what inspecting it requires can be refunded less its diminished value. That is the law’s rule, not ours.

We refund the price of the printed copy, plus what you paid for Skip the line or Delivery protection and our standard outbound shipping, within 14 days of receiving the return or your proof of posting, whichever comes first, to the payment method you used at checkout. Proof of posting means a tracking number showing the parcel addressed to us; an untracked receipt is not enough. The ebook that came with that copy goes with it: your access ends.

3. No refunds: United States and elsewhere

Outside the EU/EEA and UK, all sales are final and we do not give refunds: not before printing, not after delivery, not for a change of mind. Every copy is printed individually for its buyer and cannot be restocked. If something is wrong with your copy, section 4 applies: you get a new one. This does not override any consumer right that applies mandatorily in your state or country.

4. Damaged, misprinted, lost or wrong

If your copy arrives damaged or misprinted, or is not what you ordered, email stevan@the16laws.com a video that shows the problem, with the packing slip or the shipping label from your parcel in view: outside the EU/EEA and UK within 7 days of the delivery scan, inside it as soon as you notice and at the latest within two months. Photos alone are not enough. Once we have seen the video, we print and send you a new copy, free of charge. If we ask you to send the faulty copy back, that is at our cost: we send you a label or refund the postage.

Please allow up to 28 days from your order for your copy to arrive. Most arrive sooner. If your copy never arrives, the tracking decides. A delivery scan on the address you gave at checkout counts as delivered, so check that address carefully: a copy that goes astray because the address was wrong or incomplete is reshipped at your cost. If the tracking shows no delivery scan 10 business days after the carrier’s estimated delivery date (or, without an estimate, 20 business days after our dispatch notice), tell us and we treat it as lost: we send you a new copy, free of charge.

In the EU/EEA and UK, your statutory rights for faulty or undelivered goods remain untouched: if we cannot replace your copy, you get your money back.

5. If we cannot deliver

If we cannot fulfil your order for any reason, we tell you promptly and refund in full.

6. How refunds are paid

Where a refund applies, it goes back the way the money came: through our payment processor (Stripe) to the card or method you used at checkout, in US dollars, for the amount you paid. If your card was charged in another currency, the exchange rate at the time of the refund and any bank fees are between you and your bank. We never hand out store credit instead of money. Once we have issued a refund, your bank or card provider may take a few business days to show it.

7. The ebook

The ebook is read online on this site and is supplied the moment your payment goes through. At checkout you ask for access straight away and confirm that you lose your 14-day right of withdrawal for the ebook once access starts. An ebook bought on its own therefore cannot be returned or refunded for a change of mind, in the EU/EEA and UK or anywhere else. The ebook included with a paperback or the Complete set is part of that order: if you withdraw from the order under section 2, you get the refund described there and your access to the ebook ends.

If the ebook does not work for you, email stevan@the16laws.com and we fix it. If we cannot, and you bought the ebook on its own, you get your money back. The full terms are in section 9 of the Terms of Service.

8. The audiobook

The audiobook is a pre-order and comes by email when it is released, planned for December 2026. If you are a consumer in the EU/EEA or UK, you may cancel the pre-order within 14 days of ordering, as long as it has not been delivered to you yet, and we refund the audiobook’s share of the price: US$27 when bought on its own, US$10 when bought with the ebook, as an add-on at checkout, or in the Complete set. Once it has been delivered, it cannot be returned. Everywhere else, audiobook sales are final. If we cannot deliver the audiobook, or it does not work and we cannot fix it, you get its share of the price back. The full terms are in section 10 of the Terms of Service.

9. The Weekly Breakdown

The Weekly Breakdown is a subscription, not a book, so there is nothing to send back. You can cancel at any time at the16laws.com/cancel, or by emailing stevan@the16laws.com. Cancelling stops all future charges. You keep receiving the Weekly Breakdown until the end of the month you have already paid for, and that month is not refunded. If you are a consumer in the EU/EEA or UK, you may withdraw within 14 days of joining and we refund what you paid. The full terms are in section 8 of the Terms of Service.

10. Questions

Write to stevan@the16laws.com and a person answers. If this page and the Terms of Service ever differ, the Terms prevail. Nothing here limits the consumer rights that apply mandatorily where you live.

Last updated: 14 November 2026